Return & Refund Policy

Last Updated: June 2026

At Choose Online, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only under the following conditions:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product is missing parts or accessories.

To be eligible for a return, you must contact us within 3 days of receiving your order and provide clear photos or videos showing the issue.

Products must be unused and in their original packaging whenever possible.

Non-Returnable Items

We do not accept returns for:

• Change of mind after purchase.
• Incorrect orders placed by the customer.
• Products damaged due to misuse.
• Used or opened products that cannot be resold for hygiene reasons.

Refunds

Once your claim is reviewed and approved, we may offer:

• A replacement product, or
• A full or partial refund, depending on the situation.

Approved refunds are processed within 7–10 business days.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests cannot be guaranteed.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us immediately with:

• Your order number
• Photos or videos of the product
• A brief description of the issue

Our support team will review your request and provide a suitable solution.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

We are committed to providing a fair and transparent shopping experience for all customers.